Receptionist

We are currently recruiting a Receptionist for our client, for a stylish and welcoming boutique hotel in the heart of Aberdeen, dedicated to providing exceptional guest experiences through personalised service, attention to detail, and a warm Scottish welcome. This will either be on a temporary basis, or a temporary to permanent basis.

Role Overview

As the first point of contact for our guests, the Receptionist plays a key role in creating a positive and memorable experience from arrival to departure. The successful candidate will provide outstanding customer service, manage front desk operations efficiently, and support the smooth day-to-day running of the hotel.

Key Responsibilities

• Welcome guests in a friendly, professional, and courteous manner.
• Manage guest check-ins and check-outs efficiently.
• Handle reservations, room allocations, and booking enquiries via phone, email, and online platforms.
• Respond promptly to guest requests, questions, and concerns.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest issues are resolved.
• Provide information about hotel facilities, local attractions, restaurants, and transportation options.
• Manage incoming calls and correspondence.
• Maintain a tidy and professional reception area at all times.
• Assist with administrative duties, reporting, and daily cash reconciliation.
• Uphold hotel standards and contribute to a positive guest experience.

Skills and Experience

Essential

• Previous experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Professional appearance and manner.
• Good IT skills, including Microsoft Office and booking systems.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.

Desirable

• Previous hotel reception or hospitality experience.
• Experience using hotel property management systems (PMS).
• Knowledge of Aberdeen and the surrounding area.
• Additional language skills.

What We Offer

• Competitive salary.
• Staff discounts and benefits.
• Opportunities for training and career development.
• A supportive and friendly working environment.
• The chance to work in a unique boutique hotel setting focused on exceptional guest service.

For more information, please contact Sarah at Major Recruitment Aberdeen.

INDFS